Frequently Asked Questions

How nice that you are trying to contact us! Do you have a question about your package? Then first read our FAQ, as it consists of the most frequently asked questions. Can't find your answer? Then you can always contact us.

1. Where is my package?
After placing your order, it takes an average of 1-2 business days to process your order and 4-6 business days before your order is delivered, provided you have ordered before 5:00 PM CST.  If these days have passed, please contact our customer service.

2. Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a tracking number Also check your spam, sometimes our emails end up there. Please note that it may take a while before your tracking number becomes active.

3. How can I track my order?
You can track your order with your tracking number that you received by email. Fill in the tracking number on your tracking page to see the status of your delivery. 

4. I am not satisfied with my package
Please visit our Exchanges & Returns page to return your package.  

If you can't find the answer to your question, you can always contact us:

Address : 5901 Balcones Drive, Austin, Texas, 78731, United States

Email: support@vinzaro.com

Contact Form:  Contact

Phone: +15025179623

Company Name: Vinzaro

Customer Service Hours: Monday to Friday from 08:00 to 18:00. 

We will answer your request within 24 hours